FAQ - Frequently Asked Questions
Payments & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal and Twint, and other methods depending on your region.
Are my banking details secure?
Yes, all transactions are secured via an SSL protocol. We do not store any banking data — payments are processed by certified providers.
Is my order confirmed immediately?
Yes, you will receive a confirmation email as soon as your payment is validated.
What to do if there is a payment issue?
If you encounter a problem during payment, contact us immediately. Our team will help you resolve the issue quickly.
Returns & refunds
Can I return an item?
Yes, you have 14 days from the date of receipt to return an unused item in its original packaging.
How do I initiate a return?
Contact us by email at the address indicated on our Contact page, specifying your order number. We will guide you through the process.
When will I be refunded?
Refunds are processed within 5 to 10 business days after the returned item is received and inspected, via the original payment method.
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