About Us
Farnelle: Elegance at the Heart of Your Daily Life
Farnelle was born from a simple conviction: women who invest in a luxury handbag deserve accessories that match that investment.
Too often, the interior of a precious bag is left to chance—objects piling up, a sagging shape, deteriorating leather. Farnelle is here to change that.
Our Mission
To simplify and beautify women's daily lives with carefully selected bag accessories: organizers, shapers, protective covers, care accessories... Each product is designed to integrate harmoniously into the world of luxury, with quality materials and a feminine, sleek design.
Our Philosophy
At Farnelle, we believe that details make all the difference. A well-designed organizer means a bag that's always ready, a preserved silhouette, and a simplified daily life. It also means respecting the bag you've chosen—because a beautiful bag is passed down, it's protected.
Our accessories are compatible with major brands—Hermès, Longchamp, Polène—and designed to last, just like the bags they accompany.
"Because what's inside matters as much as what's outside."
FAQ - Frequently Asked Questions
Payments & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal and Twint, and other methods depending on your region.
Are my banking details secure?
Yes, all transactions are secured via an SSL protocol. We do not store any banking data — payments are processed by certified providers.
Is my order confirmed immediately?
Yes, you will receive a confirmation email as soon as your payment is validated.
What to do if there is a payment issue?
If you encounter a problem during payment, contact us immediately. Our team will help you resolve the issue quickly.
Returns & refunds
Can I return an item?
Yes, you have 14 days from the date of receipt to return an unused item in its original packaging.
How do I initiate a return?
Contact us by email at the address indicated on our Contact page, specifying your order number. We will guide you through the process.
When will I be refunded?
Refunds are processed within 5 to 10 business days after the returned item is received and inspected, via the original payment method.
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